Shipping Policy

Last Updated: July 21, 2025

At Soreina, we are committed to providing a smooth and reliable shopping experience for puzzle lovers of all ages. Below, you’ll find detailed information about our shipping policies, delivery times, and procedures to ensure transparency and confidence when you shop with us.

Shipping Coverage

We currently ship within the United States only. Orders placed from outside the U.S. will not be processed at this time.

All orders are shipped through trusted U.S. carriers such as USPS and UPS to ensure prompt, traceable delivery to your doorstep.

Shipping Rates

We offer the following shipping options:

  • Standard Shipping:

    • Free on orders over $59

    • $4.90 flat rate on orders under $59

  • Expedited Shipping:

    • $11.90 flat rate, regardless of order total

All shipping charges are listed in U.S. Dollars (USD) and are calculated at checkout.

Order Cut-Off Times (Eastern Time - ET)

Orders are processed Monday through Friday, excluding U.S. federal holidays.

  • Standard Shipping:

    • Orders placed before 4:00 PM ET will be processed the same business day

  • Expedited Shipping:

    • Orders placed before 6:00 PM ET will be processed the same business day

Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next business day.

Handling Time

  • Standard Shipping: Ships within 1 to 2 business days after payment is confirmed

  • Expedited Shipping: Ships within 0 to 1 business day

Please ensure that your shipping address is correct at checkout. If you need to make changes, contact us within 24 hours of placing your order to avoid delays.

Estimated Transit Times (U.S. Domestic Only)

  • Standard Shipping: Estimated 5 to 7 business days

  • Expedited Shipping: Estimated 3 to 5 business days

Total Estimated Delivery Time

Delivery time includes both order processing (handling) and transit:

  • Standard Shipping: 6 to 9 business days

  • Expedited Shipping: 3 to 6 business days

Please note: Deliveries may be delayed due to weather conditions, carrier issues, or peak shipping seasons. We will do our best to keep you updated in such cases.

Tracking and Delivery Updates

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery in real time via the carrier’s website.

If you do not receive a tracking email within 48 hours of placing your order (excluding weekends), please contact us at info@soreina.shop.

Lost, Damaged, or Incorrect Shipments

  • Lost Packages: If your package is lost in transit, contact us and we will coordinate with the carrier to investigate the issue. If the carrier confirms the loss, we will offer a replacement or refund.

  • Damaged or Incorrect Items: Notify us within 48 hours of delivery with photos of the item(s). We will promptly send a replacement or issue a refund.

  • Incorrect Address Provided: If your order is returned due to an invalid or incomplete address, we will contact you to obtain the correct information. A new shipping charge may apply.

Shipping Tax and Sales Tax

At this time, Soreina does not collect sales tax at checkout. Our listed product prices and shipping fees do not include any state or local sales tax.

It is the customer's responsibility to report and pay any required sales or use tax in their respective states if applicable. In certain states, shipping charges may be subject to tax as well.

If you’re unsure about your state’s tax laws, we recommend contacting your local tax authority.

Contact Us

If you have questions about your order, shipping times, or tracking updates, we’re happy to help.

Email: info@soreina.shop
Phone: +1 508-491-4166
Mailing Address: 6018 Stoddard Court, Apartment 302, Alexandria, VA 22315-5609, United States

Thank you for shopping with Soreina. We’re honored to be part of your puzzle journey.